We want you to be satisfied with your purchase. Here’s our policy regarding returns and refunds:
1. Returns
Due to the sensitive and spiritual nature of our products (e.g., crystals, energy tools), returns are only accepted if the item is received damaged or defective.
You must notify us within 48 hours of delivery via WhatsApp or email with clear images.
2. Eligibility for Returns
Item must be unused, in its original packaging.
Damaged during transit (with proof).
Wrong product received.
3. Non-Returnable Items
Customized products.
Used products.
Sale or discounted items.
Digital downloads (if applicable).
4. Refunds (if applicable)
Once your return is approved, we will initiate a refund to your original payment method within 7 business days.
Refunds may be partial or rejected if terms aren’t met.
5. Shipping Costs
Shipping charges are non-refundable.
If you return an item, you will be responsible for return shipping unless it’s our mistake.
